Terms and Conditions 1. Orders Orders are accepted subject to the following conditions.
2. Prices Goods will be invoiced at price ruling on the date of dispatch.
3. Value Added Tax All prices are quoted exclusive of VAT which will be charged at the current rate and shown as an extra on all invoices.
4. Delivery Whilst every effort is made to ensure orders are dispatched for next day delivery we advise that this is not a guaranteed delivery and we shall not be respon- sible for delays or failure in deliveries due to or contributed to by any cause whatsoever. 5. Settlement Terms Invoices are due and payable at the end of the month following the date of the invoice. We reserve the right to charge interest at 2% per month on accounts that are not paid to our terms. 6. Title of goods Ownership of goods shall remain with the company until payment for goods has been received in full. If any goods are resold before payment is made, the company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds. 7. Carriage Orders to the nett value of £120.00 will be carriage paid to the UK Mainland. Surcharges will apply to Isle of Wight and Scottish Highlands and Islands. Carriage on orders under £120.00 will be charged at rate applicable on date of dispatch. Goods sent to addresses other than that of the buyer i.e. site addresses shall be subject to a Carriage Charge regardless of order value. Please check the applicable charge with us. If nobody is available to take delivery, there will be a further charge for each subsequent attempt to deliver. Northern Ireland and Eire orders to the nett value of £650.00 will be Carriage Paid. Channel Island and Isle of Man orders to the nett value of £500.00 will be Carriage Paid. Please check the applicable charge with us if under these values. 8. Risk in Goods The risk in goods shall pass to the buyer when delivery is made to the buyer’s premises or destination specified by the buyer. Shortages and damages must be advised within 3 working days of receipt of goods. 9. Returns Returns will be accepted and credited with the following conditions a) Goods are not returned without prior agreement b) Goods returned which are surplus to requirements or ordered in error will be subject to a 25% re-stocking charge. There will also be a carriage charge if we have to collect these goods. c) Goods returned after 3 months will be credited at our discretion d) All goods must be returned in their original packaging and in a re-saleable condition. e) Goods can only be collected from the account holders address, collections from site will have to be arranged by the customer. 10. Defective Goods Goods represented by the buyer to be defective shall not form the subject of any claim for any work done by the buyer, or for any such loss, damage or expense whatsoever arising directly or indirectly from such defects, such goods if returned to the seller and accepted by them as defective will be replaced. 11. Special Orders Special orders cannot be cancelled and will be accepted upon receipt of a written order. Specials will be dispatched immediately on receipt into Frelan Hardware and normal carriage charges will apply unless they can be included with a stock order already placed. If customers require goods on a call off basis we may ask for a deposit before goods are ordered.
T&C’S
12. Samples Samples for approval will be invoiced at the normal list price and credited in full if returned within 28 days in a condition fit for re sale.
13. Sizes All sizes shown are approximate and we reserve the right to change them where necessary and without notice.
14. Cancellations Cancellation will only be accepted by us on condition that any costs and expenses incurred by us up to the time of cancellation and all loss or damage by reason of such cancellation will be reimbursed by the purchaser to us forthwith. Acceptance of such cancellation will be considered binding only if received by us in writing. 15. Conditions of Sales Conditions of sale are as stated unless specified terms are negotiated and supported by written confirmation. The company reserves the right to make any necessary amendments. We can no longer post small orders as we cannot obtain proof of deliveries therefore these will be sent by carrier and charged at the rate applicable on the date of dispatch. Box quantities will not be split.
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